Return Policy

Please check all pre-shipment photos , and descriptions carefully. We are very happy to provide more photos when requested. We will also help if you would like more photos for authentication purpose pre sale but please indicate so when requesting.

If you receive your item, significantly not as described please contact us immediately (or within 24 hours) and we can assess the situation together.

You as the buyer have 7 days to decide whether you would like to return the item you bought from us; if you decide to return packages:

 

a)  Steps to return package

You, as a buyer, must notify us that the packages are to be returned, prior to the item being sent. This notification must be in writing to Gmail: [email protected] or WhatsApp +84 782766445. The goods must then be returned within 14-20 calendar days from the date we acknowledge your intention to return. The item must be returned to us to provided address by a fully insured to the value of the goods, trackable and signed for method, and the tracking number provided to us.

Return or Exchange:

Order #:

Merchandise description(model,quantity):

Name:

Address:

Email:

Please leave all the security tags attached and not tampered with while you inspect the item; as if removed; the return will not be accepted. The item must be in the original condition which the item was sent out to you in. The item must be unworn.

 

b) The Buyer will be liable for the cost of return shipping inclusive of any Customs Costs incurred, and of remedying any damage to the Goods returned where such damage has, in the opinion of us, been caused by the goods being inadequately packaged by the Buyer or through the Buyer’s fault.

 

c) Other Unreturned orders:

Package is broken during shipping, but items are good (We will compensate you relevant losses).

Items are broken after using (Can be repaired, charges will be covered by you).

Items have been washed, worn or altered.

You received the items more than 7 days.

Package is blocked in customs

 

Please also refer to our terms & conditions for refund process.